Curriculum Vitae

“if you start with no direction you end up going nowhere”

Personal Statement

Having spent many of my formative years in USA – My appetite for Technology and its application to business flourished when I returned to South Africa in 2004 and embarked on starting my first IT Support Company from my family breakfast table. My specialties have since sharpened over the years and range from Entrepreneurship, Business Analysis and Innovation in the IT space. Underpinned by a meticulous management and customer service driven outlook, I am not your average IT guy. I personify an ethos of motivated and hungry IT-preneurs who are moving and shaking the old world of business bringing companies to the bleeding edge of technology.


Work Experience

Owner/Director – August 2013 to Current

Company – weloveIT Services and Support (Pty) Ltd
Location – Johannesburg, South Africa
website – www.weloveIT.co.za

I started weloveIT in 2013. weloveIT was a lateral move away from wedoIT as my partner an i took the decision to part ways. By focusing on home businesses users and offering a very high level of service, i occupied a niche at the time which helped weloveIT grow into the business it is today.

The business has grown leaps and bounds venturing on from home office users to small and mid-sized business support boasting a wide range of services and product offerings.

My passion and expertise has always been customer service and i have based my business model on this. Giving the best possible service will build a strong trustworthy customer relationship. Through outstanding client relations, good communication and fast and efficient service the company ensures satisfied customers and future business. I instill these values in all my staff to ensure the ethos that is weloveIT is present throughout the customers service and support journey.

Responsibilities
  • Business Administration: Monthly Salaries, Staff KPA’s, Business Strategic Planning, Annual Budget and Forecasting, Monthly and Annual Tax as well as standard fiduciary duties within the guidelines of the companies act.
  • Team Leading: Project Planning and Full circle Project tracking.
  • Day to Day Operations: Quoting and Application for Tender, Invoicing and Stock Control, SLA management and daily staff administration.
  • Client Service: Maintaining service level contracts, fault tracking, communication and resolution, IT systems analyst for large pharma and supply chain businesses.
  • Supplier Management: Vetting and checking, negotiating and leveraging bulk purchases, supplier partner responsibilities and product knowledge testing.

Managing Director – December 2015 to April 2016

Company – Fix My Life (Pty) Ltd
Location – Johannesburg, South Africa
Website – www.fixmylife.co.za

In 2014 i played a vital advisory role to a table of shareholders. Their vision was to develop a general services company to meet a niche market demand for trustworthy and reliable contractors in the Johannesburg area.

Brought in at first purely as a technology advisory role, i was later (almost a year later) asked to captain the helm of the business in its infantile state. Knowing the business vision it was an easy transition into Managing Director. During my short time at the wheel i managed to steer the company from a break even one man call center to a real player in the market. I focused my approach to realigning the business into a qualitative customer service driven company. Using a spectrum of off the shelf and bespoke software, Fix My Life is equipped to scale to multinational as a completely automated field service management engine.

Today FixMyLife is a one stop shop for all your Pluming, Electrical, Carpentry, Security, IT and More services. It has hundreds of vetted contractors and thousands of happy customers all over Gauteng.

Responsibilities

This was a short appointment to steer the business into a positive space. FixMyLife is currently trading and looking to expand based on the framework and designs I engineered.

  • Fundamental Design of Business Workflow
  • Creating Policy and Procedural Documents
  • Day to Day Business Administration
  • Web systems development and design
  • Supplier Training and Administration
  • Customer Service and Dispute Resolution

Owner/Director – August 2010 to Current

Company – Spring Air Investments (Pty) Ltd
Location – Johannesburg, South Africa

Spring Air Investment was started in 2011 as a paralleled peer business to wedoIT/weloveIT. In a decision to diversify my portfolio, i opened Spring Air to facilitate the purchase, renovation and renting of residential and commercial properties. Using weloveIT’s IT expertise our niche was to find older homes and bring them back to the bleeding edge of today’s techno smart homes, yet retaining their classic charm and elegant heritage.

Responsibilities
  • Administration of Residential Property Development and Renovations Portfolio
  • Budgeting and Stock Procurement
  • Contractor Management and Project Management
  • Cashflow and Financial Planning
  • Property Valuation and Forecasting
  • Stock Procurement and Budgeting

Education

MBA – 2017 Planned

Institute – Gordon Institute of Business GIBS
Location – Johannesburg South Africa

Course Outline – 2 Year Part-time MBA NQF8
  • Financial Accounting
  • Microeconomics
  • Marketing
  • Human Behaviour and Performance in South Africa
  • Management Accounting
  • Macroeconomics
  • Human Resource
  • Strategy Analytical Tools and Techniques
  • Corporate Finance
  • Organisational Development and Transformation
  • Operations Management

Entrepreneurship and Innovation – 2012 to 2014

Institute – University of South Africa UNISA
Location – Distance Learning South Africa

Course Outline – 2 Year NDIP HEQF6
  • Business Law
  • Accounting for Business Decisions
  • Business and Society
  • Marketing Principles
  • Professional Development in Business
  • Economics
  • International Business and Strategic Management
  • Entrepreneurial Commercialisation for New Ventures
  • Elective 1 – Change Management
  • Elective 2 – Industry Project

PPM – Practical Project Management Program – 2012

Institute – University of South Africa UNISA
Location – Distance Learning South Africa

Course Outline – 1 Year Short Course HEQF6
  • Project Planning
  • Managing People
  • Cost Management
  • Project Scheduling and Control
  • Supply Chain Management and Legal
  • Labour Law and Contracts
  • International Business and Strategic Management
  • Entrepreneurial Commercialisation for New Ventures
  • Elective 1 – Change Management
  • Elective 2 – Industry Project

Microsoft Certified System Engineer – 2008 to Current

Institute – i2KO International
Location – Cape Town South Africa

Course Outline – 6 Months Self Study, Renewed every 3 Years
  • MCSE 2012 Desktop Infrastructure – current
  • MCSE 2012 Server Infrastructure – current
  • MCSE Business Intelligence – current
  • MCSE Data Platform – current
  • MCSE Private Cloud Certification 2012 – current

High School – 1999 to 2003

University of Missouri – Distance Learning 2002-2003 (Graduation)
Lincoln Park High School Chicago – 2001-2002
Clayton High School Missouri – 1999-2001

Personal Interests

Having competed two Full Ironman Triathlons endurance sport is where I spend a lot of my time.

  • Mountain Biking
  • Trail Running
  • Open Water Swimming
  • Triathlon

During my downtime I enjoy being creative, DYI and all things mechanical

  • Building Puzzles
  • Playing strategy games
  • Renovating Bathrooms and Living Spaces
  • Restoring Classic Cars and Building Racing Cars
  • Servicing My Bicycles

During Time of study, focus and reflection I spend my hours researching online and learning new things

  • Reading Big Data Science Journals
  • Keeping up to date on Microsoft Certifications
  • Keeping up to date with Market Trends in Technology
  • Attending MIT online self study courses such as: Business and Entrepreneurship, Information Tech
  • Research and development – monthly project for testing equipment or tools to be deployed within my company sales pitch deck